Cancellation Policy

A flexible cancellation policy is available for all your orders from SuperHeroMask before shipment to give you as much comfortable shopping experience as possible.

To cancel your orders, you can simply email us ( with your billing name and email address before shipping. We will reply you within 24-48 working hours and issue your refund. We may charge you 10% cancellation fee if your order has been made by our manufacturers. 


Please note that the below cases are exceptional for cancellations:


Most pre-orders may be canceled at any time before payment has been processed. Payment for pre-orders is processed when the product is received in our warehouse and is available to ship. Once pre-orders arrive, they can no longer be cancelled.


All cancellation options are temporarily unavailable when we begin the process of fulfilling your orders and items are added to a shipment.